Support

How do I cancel my subscription?

Grein subscriptions are bought through Apple, so you cancel them on your iPhone: open Settings → your name → Subscriptions, choose Grein, and tap Cancel Subscription. (In the Grein app, Settings → Subscription → Manage subscription takes you there.) You keep access until the end of the period you've paid for. To avoid being charged after a free trial, cancel at least 24 hours before the trial ends.

How do I get a refund?

Apple handles all payments and refunds for purchases in the Grein app. Request a refund at reportaproblem.apple.com — sign in with your Apple ID, find the Grein purchase, and choose Request a refund. Apple decides refunds under its own policies.

How do I delete my account?

In the Grein app, go to Settings → Account → Delete account. This permanently deletes your account and the data stored with it, including your journal photos. Deleting your account does not cancel an Apple subscription — cancel it first in Settings → your name → Subscriptions on your iPhone, or you'll keep being charged.

I got a new iPhone. How do I get my journal back?

Install Grein and sign in with the same account (the same email and password). Your journal, Saga, garden plans, map tags and tracks are backed up to your account and come back automatically.

I have a billing question

Grein is made by KiddsKastle LLC and sold through the App Store, so charges appear from Apple and receipts come from Apple by email. To see or change your plan, open Settings → your name → Subscriptions on your iPhone. Bought extra scans or a plan but don't see it in Grein? In the app, go to Settings → Subscription and tap Restore Purchases. For anything else, email [email protected].